customer support

CUSTOMER SUPPORT

Professional advice and solutions made easy.

We have the answers, information, and resources to help you with all your product and installation questions. Browse the how-to video library and answers from the pros, check out detailed warranty information, register a product, or contact us with any questions via chat or phone.

We have agents trying their best to answer your questions and get you the parts you need. Our team works hard to ensure we give the best service to each customer. During our busy season, you may experience our phone and chat to be more delayed than normal. Thank you for being understanding and patient during this time.

To order parts the fastest, check out our self-service portal.

Thanksgiving Holiday Hours:
Thursday, November 25: Closed
Friday, November 26: Closed
Saturday, November 27: 9am-2pm CST

register-your-product-icon-gray-red

Register Your Door

Register Now

storm-door-tutorial-gray-red

How-to Center

Videos and tutorials to guide you through installation and more.

Learn More

order-parts-icon-gray

ORDER PARTS

Life happens. Kids break door handles and things need to be replaced. ​Don't worry. We're here to help. Click here to place your order online.
tips-techniques-icon-gray

ANSWERS FROM THE PROS

Professional Advice. We do this for a living and take pride in making our products easy to use and install. Find advice and ​solutions in our extensive list of frequently asked questions and answers regarding every topic from installation troubleshooting to cleaning & care.
warranty-icon-gray

WARRANTY INFORMATION

We stand by our products, which is why we offer one of the most comprehensive warranty programs available. Find out more information about your warranty and register your door.
customer-support-gray

CHAT WITH ​​OUR TEAM

Support is just a click away. Check out our How-To videos and Q&A pages. Didn’t find what you needed? Chat with our customer support to get your questions answered.

Our support team is available via Chat Monday through Friday, 7:30AM - 4:30PM Central time.  Or you can call us at 888-483-3768 Monday – Friday 7:30AM - 4:30PM, and Saturday 9:00AM - 2:00PM.


Subscribe

EMAIL CUSTOMER ​CARE

Email us your questions and have it answered by the Pros. Our support team takes pride in responding to all emails within 48 hours, so you can expect to get thorough and complete advice quickly.

Chat

CONTACT US

Have a question, suggestion, or concern? Contact our support team. Available by phone Monday through Friday 7:30AM - 4:30PM and Saturday 9:00AM - 2:00PM Central time. Call us at 888-483-3768 for​ additional assistance with your LARSON product.