customer support

​CUSTOMER SUPPORT

Professional advice and solutions made easy.

We have the answers, information, and resources to help you with all your product and installation questions. Browse the ​how-to video library and ​answers from the pros, check out detailed warranty information, register a product, or contact us with any questions via chat or phone.

Due to COVID19, we have implemented practices to protect the wellbeing of our employees and customers. Our phone and chat may be delayed more than usual. We are doing our best to get answers to our customers in a timely manner. Thank you for your patience.

It's so easy! If you need to order parts for your storm door, visit our self-service portal.


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Register Your Door

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How-to Center

Videos and tutorials to guide you through installation and more.

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ORDER PARTS

Life happens. Kids break door handles and things need to be replaced. ​Don't worry. We're here to help. Click here to place your order online.
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ANSWERS FROM THE PROS

Professional Advice. We do this for a living and take pride in making our products easy to use and install. Find advice and ​solutions in our extensive list of frequently asked questions and answers regarding every topic from installation troubleshooting to cleaning & care.
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WARRANTY INFORMATION

We stand by our products, which is why we offer one of the most comprehensive warranty programs available. Find out more information about your warranty and register your door.
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CHAT WITH ​​OUR TEAM

Support is just a click away. Check out our How-To videos and Q&A pages. Didn’t find what you needed? Chat with our customer support to get your questions answered.

Our support team is available via Chat Monday through Friday, 7:30AM - 4:30PM Central time.  Or you can call us at 888-483-3768 Monday – Friday 7:30AM - 4:30PM, and Saturday 9:00AM - 2:00PM.


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EMAIL CUSTOMER ​CARE

Email us your questions and have it answered by the Pros. Our support team takes pride in responding to all emails within 48 hours, so you can expect to get thorough and complete advice quickly.

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CONTACT US

Have a question, suggestion, or concern? Contact our support team. Available by phone Monday through Friday 7:30AM - 4:30PM and Saturday 9:00AM - 2:00PM Central time. Call us at 888-483-3768 for​ additional assistance with your LARSON product.