 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
Your Questions | Measuring | Installation | Trouble Shooting
Model Identification | Cleaning | Painting | Ordering | Warranties
What's the Problem?
| Symptom | Possible Cause | Solution |
| Door binding | Hinge to Jamb screws are too tight. | Back off screws 1/4 of a turn. |
| Door opening out of square. | Square up opening. | |
| Expander dragging on threshold. | Raise expander so that bottom of sweeps only touch top of threshold. | |
| Hinge z/bar is bent. | Replace. | |
| Door squeaking when opening. | Hinge to Jamb screws are too tight. | Back off screws 1/4 of a turn. |
| Door opening out of square. | Square up opening. | |
| New hinges are tight. | Lubricate with 3 in 1 oil or cooking oil, or a silicone spray lubricant. | |
| Hinges rubbing against wood jamb. | Chisel wood out from under individual hinge with utility knife. | |
| Sash retainer falls out. | Warped or deformed. | Replace. |
| Improper installation. | With retainer strips removed, center glass or screen assembly in the opening. To install the retainers, start by squeezing both legs of the retainer together (shorter leg must be closest to the installer) and place it in the open track. Make sure that both legs are in the track. Note: You may start from the top or the bottom. Continue to snap it into place from that end. Refer to the picture in the instruction manual. | |
| Door leaking. | Screen in position for top ventilation (self-storing models). | Move screen to bottom ventilation. |
| Drainage holes blocked. | Inspect drainage holes located on the outside of your door below the window. | |
| Door not closing (slowly or not at all). | ||
| Unpainted portion of closer rod extended beyond 1/4". | Readjust door bracket to allow only 1/4" or less of the unpainted portion of closer rod showing. | |
| Closer speed improperly adjusted. | Recheck instruction manual for proper closer installation. Proceed by removing the closer adjusting screw from the closer. Fully open door and allow it to close (door should slam shut). Reinstall closer adjusting screw allowing only 1 or 2 threads of the screw to be turned in. Fully open door and allow the door to close. Adjust the screw 1/4 to 1/2 turn to achieve the desired closing speed sufficient to latch door. Note: On two closer models, adjust each closer individually (with the other being disconnected from the door) as the closing speed should be the same for each closer. | |
| Air pressure between prime door and storm door (vacuum being created). | Raise expander or leave window open to allow air escape. |
|
PDFs View downloadable detailed installation instructions in PDF format: View downloadable warranty claim form in PDF format:
|
Streaming Video View detailed installation instructions in streaming Windows Media format here. Download a free Windows Media player here. |
